Defective / Wrong Item Policy
We take full responsibility for any item that arrives defective, damaged, or is not what you ordered. Please follow the steps below so we can make it right as quickly as possible.
Defective Items
If your soccer ball or any product arrives with a manufacturing defect — such as improper stitching, valve issues, or structural damage that was not caused during shipping — please contact us within 15 days of receiving your order.
To report a defective item, email us at support@strykrr.com with the following:
• Your order number
• A clear description of the defect
• Photos or a short video showing the issue
Once we review your claim, we will offer one of the following resolutions at no additional cost to you:
• A full replacement of the defective item
• A full refund to your original payment method
Wrong Item Received
If you received an item that is different from what you ordered (wrong size, wrong product, or wrong color), please contact us at support@strykrr.com within 15 days of delivery.
Please include your order number and a photo of the item you received. We will arrange for the correct item to be shipped to you and cover all return shipping costs for the wrong item.
Shipping Damage
If your item arrived damaged due to shipping, please do the following:
• Take photos of the damaged packaging and product immediately upon receipt
• Email us at support@strykrr.com within 5 days of delivery with your order number and photos
We will work with the shipping carrier and resolve the issue for you as quickly as possible. Do not discard the damaged packaging, as it may be needed for a carrier claim.
Important Notes
• Defective or wrong item claims must be submitted within 15 days of delivery
• Items showing signs of misuse, improper inflation, or physical abuse are not covered under this policy
• All claims are subject to review and approval by Strykrr.
Contact Us
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Business Name: Strykrr
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Email: support@strykrr.com
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Phone:+1 (878) 293-9940
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Business Hours: 9:00 AM – 5:00 PM